Answers to frequently asked questions
Answers to frequently asked questions
Yes, time tracking can optionally be set up for employees so that it works like a time clock. If you do not want a user to subsequently change or add punch times, please remove the check mark next to Permit to edit own time entries in Roles and Permissions in the users menu. The employee can then view the punched times in the time list, but cannot change them. Access to the time tracking system can be restricted to the company's own computers if necessary.
A fixed, stationary time clock terminal can also be connected to Goodtime: GtimeClock is a free time clock station that is compatible with Goodtime.
The costs are calculated per user and month. The number of users is determined separately for each month. For organizational reasons, the billing day is randomly set on a day of the month. This means that you will never pay more than the maximum number of users for a given month.
You can change an employee's user status active to closed if, for example, they do not use the time recording system for a long time or leave the company. Users with the user status closed are not charged. See also: "What are closed users?"
The first month will not be charged if the time tracking account is registered after the 1th day of the month. So if you create an account on the 3rd of the month, for example, the rest of the month is also free for you. The month of cancellation will always be charged in full.
Within the European Union, you can pay by bank transfer. Outside the European Union you have to pay by credit card through PayPal. You will receive an invoice electronically.
Payment is made annually on account. Thus you will get the first invoice after one year or on the date of cancellation.
For business customers within the EU and for countries outside the EU, the Austrian VAT rate
is
applied.
If you announce your valid VAT identification number (VAT ID, often tax ID),
we will gladly issue an invoice without VAT or sales tax.
Taxable business customers from Switzerland will receive an invoice without VAT.
For electronically delivered services for non-business-customers within the EU the value-added tax rate of the customer's country of origin is applied. Thus, for private customers within the EU, the value-added tax applicable for the country of origin of the customer is used. See gross price list for private customers within the EU.
Goodtime time tracking complies with the GDPR in all respects.
Your data is transferred exclusively encrypted via HTTPS. All Goodtime servers are located in a German data center. Your data is processed by reliable enterprise software and stored redundantly. Regular backups are mandatory. We respect your right to privacy and of course we never give your data to third parties. For more information, see the Privacy policy of Goodtime online time tracking.
Goodtime is suitable for small and medium-sized companies. Both small sole proprietorships and medium-sized companies with several hundred employees use Goodtime successfully.
Existing overtime can be entered into the timesheet as a monthly carryover: In the month view of the time sheet in the sum section click on Add carryover or change the existing Carry over last month ... edit.
Paid out overtime can be recorded with a separate time category:
Administration -> Time categories -> New time category :
Label: paid out overtime Input type: by the HOUR Sum type: - subtract ...
Then simply insert the disbursed overtime with this time category in a free area of the timesheet.
When users are deleted, all the employee's time entries are also deleted. This is undesirable in most cases. Instead, we recommend setting the employee to User status: closed instead. He then behaves as if he had been deleted and the user's time entries are still available (e.g. in the statistics). Closed employees will not be charged. The employee can be changed back to the user status active at any time:
Adminstration -> Users -> Select User to Modify -> User status ...
You can easily cancel online unbureaucratically: Log in as Admin in the online time tracking. Then click Settings (small gear top right) and on Goodtime Account. And then click Unsubscribe from Goodtime ...
Termination: You can give notice at any time. After cancellation the service runs off at the end of the month. So if you would cancel now - the time tracking service would expire at the end of this month.
The data are still available 'read-only'. You can view and export the created working time data even after the termination. Five years after the termination, the data will be deleted without further notice. Please export your working time data in good time if you need it for more than five years after termination! If you wish a complete deletion of the data earlier, we will of course do this for you any time.
For smartphones there is an Android app and an app for Apple iOS. Both applications are called "Goodtime Mobile". Alternatively, you can also use the Goodtime timekeeping on all mobile devices with the browser.
If you can not find your question here, the support will help you.